We aim for satisfaction, and we keep our process fair.

Eligibility and timelines

• Report concerns within 3 days of receiving your order for faster resolution.
• Items must be unused, with tags intact, and in the same condition received.
• Some items (e.g., intimate wear, custom requests) may be non-returnable for hygiene or customization reasons; we’ll advise you during confirmation.

How to request a return or refund

1. Contact us at admin@pilarissecharmboutique.store or +63 992 682 2907 with your order details and photos (if applicable).
2. We’ll review the concern, confirm eligibility, and provide next steps or a return address.
3. Once the item is received and inspected, we’ll process the approved resolution.

Approved resolutions

• Replacement of the same item or close alternative (subject to availability).
• Store credit for future purchases.
• Refund to the original payment method when applicable.

Shipping and handling for returns

Return shipping instructions will be provided after we confirm your request. Costs may vary based on the reason for return and your location. We’ll be transparent about any fees before you proceed.

Payment reversals

If a refund is approved to your original payment method, processing times depend on your bank or payment provider. We’ll notify you once the refund is initiated.

Order accuracy and verification

We verify colors, sizing, and availability with you before payment to reduce issues. Please review the confirmation details we send—your quick reply helps keep your order on track.